Dear Valued Customers,
To enhance your overall experience, we have addressed common inquiries with the following responses:
Q: Do your products come with a warranty?
A: Certainly! Our lighting products are covered by warranty. The duration and specific terms may vary by product. If you encounter any quality issues, please contact our customer service team for assistance.
Q: How can I track my order?
A: Tracking your order is simple. Log in to our website at gmaiy.com and visit your account page to view your order status and estimated delivery date. Upon placing an order, you’ll receive an email confirmation with a tracking number, allowing you to monitor your order’s progress.
Q: What is the process for tracking my package?
A: Tracking your package is a straightforward process. Copy or note the provided tracking number and visit the official website of the shipping logistics company handling your delivery. Enter the tracking number on their tracking page to obtain detailed information about your package’s current location and shipping status.
Q: How do I go about exchanging an item?
A: For guidance on our exchange policy, including deadlines, product condition requirements, and return instructions, please contact our customer service team.
Q: What lighting options do you offer?
A: Our diverse selection includes chandeliers, table lamps, wall lamps, floor lamps, and more, catering to various room lighting needs and personal preferences.
Your cooperation is greatly appreciated! We remain dedicated to providing exceptional customer service. For further inquiries, reach us at [email protected].
Best Regards,
HY TRADE LIMITED