Payment Detail:
We accept payments through PayPal.
Shipping Details:
Enjoy complimentary shipping on All orders without any minimum purchase requirement.
Upon confirmation and verification of your order, you’ll receive a confirmation email, and we’ll promptly initiate the processing of your order.
Can I still change my delivery info after checkout?
Unfortunately, we cannot accommodate address changes once a package is in transit. If you need to modify the delivery address, please contact us within 24 hours of placing your order via email.
Free Shipping:
We offer free shipping to customers all over the UK. No matter where you are in the UK, we offer you free shipping so you can enjoy a convenient shopping experience.
Deliverable area:
Our shipping policies are tailored for orders bound for the United Kingdom.
Missing Items:
If your order encounters issues at customs, is returned, or lost during delivery, please contact our support team. We’ll assist you in obtaining a refund or arranging a replacement for your order.
Total Delivery Time = Order Processing Time + Shipping Time
Order Processing Time:
Typically 3-5 business days(Monday to Friday). This timeframe is allocated for order processing and preparation. Orders are usually processed within 3-5 working days(Monday to Friday) after payment confirmation. Please note that orders placed on weekends or holidays may experience slight delays, as our warehouse operates on weekdays (Monday to Friday), excluding holidays.
Shipping time:
Around 7-14 business days(Monday to Friday). Delivery times may vary depending on your location and factors such as customs inspections, severe weather, or strikes. Our products are shipped via Royal Mail, Hermes, DPD, and Yodel.
All orders need to be in by 5:00 pm (PST) for same-day processing.
Tracking:
Tracking your order is simple. Follow these steps:
Go to the “Track Your Order” link in the page footer.
Use the tracking number provided in your email to track your package.
If you have further questions or need assistance, please don’t hesitate to reach out to our customer support team. We’re here to assist you!
Tax:
Prices displayed on Arolaa.co.uk are in GBP. Please note that import taxes, duties and related customs fees may be charged once your order reaches its final destination. The specific charge amount and tax rate are determined by customs office according to its regulations. Payment of these fees and taxes is your responsibility and we cannot cover these fees and taxes for you. For more detailed information on fees, please contact customs department directly.
Order Cancellations:
Order cancellations can be made before shipment by contacting us. If canceled in time, a full refund will be issued to your original payment method. However, once orders are in transit or processed, cancellations are not possible.
Contact Information:
Company: HY TRADE LIMITED
Company Address: 6H, Cheong Wah New Building, 203-211 Nam Cheong Street, Sham Shui Po, Hong Kong
Email: [email protected]
Note: Returns are not accepted at the provided address. For return inquiries, please contact our customer support team for assistance.